Return & Refund Policy

Last Updated: [31/03/2025]

At ShammahDrapes, we prioritize customer satisfaction and strive to offer high-quality sarees. If you are not fully satisfied with your purchase, please review our return and refund policy below.

---

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is defective, damaged, or incorrect.
• The return request is raised within [2] days of receiving the order.
• The product is unused, unwashed, and in its original packaging with all tags intact.

2. Non-Returnable Items

• Sarees that have been worn, washed, or altered.
• Custom-made or personalized sarees.
• Items purchased during clearance sales or discounts.

3. Return Process

1. Email us at [rose.nmary011@gmail.com] with your order details, reason for return, and product images (if defective or wrong item received).
2. Our team will review your request and confirm return eligibility within [2] business days.
3. If approved, we will provide return shipping details. Customers may be responsible for return shipping costs unless the item is defective or incorrect.
4. Once we receive the returned item, we will inspect it and process a refund or replacement as applicable.

4. Refund Policy

• Refunds are initiated only after the returned product is inspected and approved.
• Refunds will be processed within [5-6] business days to the original payment method.
• Shipping charges (if applicable) are non-refundable.

5. Order Cancellations

• Orders can be canceled within [5] hours of placement. Once shipped, orders cannot be canceled.

6. Exchange Policy

• We allow exchanges only for defective or incorrect items. If you need a different saree, please return the product and place a new order.

7. Late or Missing Refunds

• If you haven’t received your refund within the specified time, check with your bank or payment provider.
• If the issue persists, contact us at [rose.nmary011@gmail.com].

8. Contact Information

For return or refund-related queries, reach out to us at: Email: [rose.nmary011@gmail.com]
Phone: +91 [6309640917]
Address: [19021 KamisettiNagar ,  Near Arch Near sri Balaji High School, Railway koduru .516101.
contact us –
+91 6309640917
Email us –rose.nmary011@gmail.com]

By purchasing from ShammahDrapes, you agree to our Return & Refund Policy. We appreciate your understanding!